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Our Guarantee
14 Day Returns Procedure
We are committed to supplying products that exceed your expectations; every item we sell is backed with a 14-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, please return the product in its original packaging in an "as new" condition within 21 days of the purchase date and we will gladly refund your full purchase price. Subject to Barbour’s guarantees (minimum guarantee period 12 months) for prompt replacement, repair and full refund. All returns must be accompanied by a proof of purchase.
Prior to returning any item to us you must quote your original order number in the return. Please note that you will be responsible for the shipping cost of returning any item to us, unfortunately we are also unable to refund your original shipping cost. Products that are returned as faulty may be returned to the manufacturer for their investigation before we are able to issue a refund or replacement. We will keep you informed of the progress of your return.
Products returned from outside the UK must be marked 'Product Returns' and a duly completed customs declaration must be affixed, stating that the products are being returned as they are either faulty, unwanted or for repair. If the correct documentation is not completed the Customer may be liable for any Customs or Import duties charged.
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